Casual Receptionist

Southern Cross Atrium Apartments; Cairns Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Southern Cross Atrium Apartments in Cairns seeks a casual front desk receptionist to greet guests and manage check-ins/outs, ensuring a smooth and enjoyable stay.

You will handle guest inquiries by phone and email, provide local information, process bookings and payments, and coordinate with cleaners and maintenance to meet guest needs. Hours vary with bookings and arrivals.

Qualifications

• Excellent communication and customer service abilities.
• Friendly, approachable, and professional conduct.
• Confident phone and email communication.
• Good computer and organisational skills.
• Reliable, flexible, and able to work independently.
• Able to stay calm and helpful with guest requests.
• Previous reception, hospitality, or holiday letting experience.

Responsibilities

• Welcoming guests and completing check-ins and check-outs.
• Providing guests with information about accommodation and local area.
• Handling guest enquiries and requests in a friendly and professional manner.
• Responding to guest enquiries by phone and email.
• Taking and managing reservation bookings by phone and email.
• Assisting guests with booking changes, extensions and general enquiries.
• Processing payments and completing relevant booking and check-in documentation.
• Communicating with guests before, during and after their stay.
• Liaising with cleaners, maintenance staff and property managers regarding guest requirements.
• Following up on guest issues and helping to resolve problems promptly.

Skills

Excellent communication

Customer service

Friendly professional demeanor

Phone and email comms

Good computer skills

Reliable and flexible

Independent work ability

Job description

This is a casual, day-work position with no guaranteed number of hours. Hours will vary depending on business requirements, guest arrivals and bookings. You will be the first point of contact for guests, helping to ensure they have a smooth and enjoyable stay.

Key responsibilities

• Welcoming guests and completing check-ins and check-outs
• Providing guests with information about their accommodation and the local area
• Handling guest enquiries and requests in a friendly and professional manner
• Responding to guest enquiries by phone and email
• Taking and managing reservation bookings by phone and email
• Assisting guests with booking changes, extensions and general enquiries
• Processing payments and completing relevant booking and check-in documentation
• Communicating with guests before, during and after their stay
• Liaising with cleaners, maintenance staff and property managers regarding guest requirements
• Following up on guest issues and helping to resolve problems promptly

About you

• Excellent communication and customer service skills
• Friendly, approachable and professional
• Confident communicating by phone and email
• Good computer and organisational skills
• Reliable, flexible and able to work independently
• Able to remain calm and helpful when dealing with guest requests or issues
• Previous reception, hospitality, accommodation or holiday letting experience required