Casual Receptionist – Holiday Accommodation

Seek.Com.Au; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Job summary

seek.com.au is seeking a Casual Receptionist for holiday accommodation on the Gold Coast. You will be a friendly first point of contact, handling check-ins/outs, enquiries, bookings and guest guidance to ensure a smooth stay from arrival to departure.

The role suits someone who enjoys helping people, is reliable, and can manage multiple tasks while using booking systems and computers. A supportive team environment and on-site work are provided.

Qualifications

• Friendly, approachable and enjoys dealing with people.
• Reliable and able to work independently when required.
• Confident communicating both in person and over the phone.
• Organised and able to manage multiple tasks during busy periods.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Responding to guest enquiries by phone, email and in person.
• Taking and managing accommodation bookings.
• Assisting guests with questions, requests and local recommendations.
• Processing payments and maintaining accurate reservation information.
• Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests.
• Assisting with general reception and administrative duties.
• Helping resolve guest concerns in a friendly and professional manner.
• Supporting the wider team with the day-to-day operation of the resort.

Skills

Customer service

Reception

Booking systems

Multitasking

Communication

Tools

Resley PMS

Job description

Casual Receptionist – Holiday Accommodation

As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a varied, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.

Key responsibilities

• Welcoming guests and managing check-ins and check-outs
• Responding to guest enquiries by phone, email and in person
• Taking and managing accommodation bookings
• Assisting guests with questions, requests and local recommendations
• Processing payments and maintaining accurate reservation information
• Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests
• Assisting with general reception and administrative duties
• Helping resolve guest concerns in a friendly and professional manner
• Supporting the wider team with the day-to-day operation of the resort

About you

• Friendly, approachable and genuinely enjoys dealing with people
• Reliable and able to work independently when required
• Confident communicating both in person and over the phone
• Comfortable using computers, email and booking systems
• Organised and able to manage multiple tasks during busy periods
• Calm and solutions-focused when dealing with guest issues
• Well presented with a professional attitudeWilling to learn and be part of a close-knit team
• Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn
• Experience with Resley (PMS) is an advantage.