Mobility Technical Support

Randstad Digital; Sydney; On-site; AUD 75,000 - 115,000; Full time

Job summary

Randstad Digital in Sydney, NSW, is seeking a Mobile Device Support Specialist to assist a NSW public sector organisation with mobile fleets across smartphones, tablets, and carrier services. You will handle enrolments, configuration, deployments and troubleshooting to keep operational personnel connected in high-pressure environments.

You will log incidents in the enterprise ticketing system, develop user guides and technical materials, and work with external telcos on SIM activations.

Qualifications

• Hands-on technical support across mobile devices, tablets and operating systems.
• Experience with AirWatch/Workspace ONE MDM administration.
• Provisioning devices, Google account setup and carrier activations.
• Strong stakeholder communication under pressure.
• Australian Citizenship or Permanent Residency with ability to obtain security clearance.

Responsibilities

• Manage day-to-day mobile device requests and configuration.
• Perform bulk deployments, enrolments and factory resets for devices.
• Coordinate SIM allocations and carrier activations with telcos.
• Log and resolve incidents and service requests in the ticketing system.
• Create process documentation, user guides and technical support materials.

Skills

Mobile device support

MDM administration

Google account setup

Stakeholder communication

Tools

AirWatch/Workspace ONE

Google Workspace

Office 365

ITSM ticketing platforms

Job description

Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.

Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services. You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.

• Manage day to day mobile device requests, configuration, and hardware triage
• Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
• Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
• Log and resolve incidents and service requests in the enterprise ticketing system
• Create clear process documentation, user guides, and technical support materials

The Tech Stack & Environment

• Enterprise iOS and Android smart devices and peripherals
• Google Workspace / Google Account management
• Telco carrier portals for bulk SIM management and provisioning
• Microsoft Office 365 and enterprise ITSM ticketing platforms

What You'll Bring

• Proven hands on technical support experience across mobile devices, tablets, and mobile operating systems
• Practical administration experience with AirWatch / Workspace ONE MDM
• Demonstrated background in device provisioning, Google account setup, and carrier SIM activations
• Strong stakeholder communication skills with the ability to support diverse users under pressure
• Australian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearance

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.