Technology Support Specialist - Sydney

Work Initiatives; North Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

Work Initiatives in Sydney is seeking a Technology Support Specialist to join our Client IT team. This hands-on role supports the Corporate Office in Sydney and remote users across Australia and New Zealand, focusing on end-user technology across Windows, Microsoft 365, and collaboration tools.

You will troubleshoot issues, deploy hardware, and collaborate with global IT teams to resolve connectivity, security, and AV challenges, ensuring high levels of service and user satisfaction in a

Qualifications

• Hands-on desktop support for Windows 11 and Microsoft 365 environments.
• Experience providing technical support to remote users across regions.
• Strong troubleshooting, customer service and communication skills.
• Ability to work independently and in global IT teams.

Responsibilities

• Provide day-to-day end-user support for Windows 11 devices.
• Provision, deploy and refresh laptops for new starters and hardware refresh.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive.
• Assist remote users across Australia and New Zealand using remote tools.
• Manage devices lifecycle and basic AD administration.
• Support Teams Rooms and AV systems in meeting spaces.

Skills

Windows 11 support

Microsoft 365 administration

Remote troubleshooting

Excellent customer service

Communication skills

Tools

Microsoft Intune

Microsoft Teams Rooms

Active Directory

SecureDoc

VPN / firewall knowledge

Job description

12-Month Full-Time ContractSydney CBDOffice-Based We are seeking an experienced Technology Support Specialist to join our Client IT team and provide high-quality technology support to their Corporate Office in Sydney, as well as remote users across Australia and New Zealand.

This is a hands-on end-user support role, ideal for someone who enjoys solving technical problems, delivering excellent customer service, and working with users across a diverse range of technical environments. About the Role As a Technology Support Specialist, you will be responsible for providing day-to-day technology support across Windows, Microsoft 365, hardware, meeting room technology, mobile devices, and remote connectivity.

Key Responsibilities Include Providing desktop and end-user support for Windows 11 devices. Provisioning, deploying and replacing laptops for new starters and hardware refresh programs.

Supporting Microsoft 365, including Outlook, Teams, OneDrive, Office applications and Microsoft Copilot. Providing technical support to remote users across Australia and New Zealand using remote support tools.

Managing hardware lifecycles, device imaging, software installation and user migrations. Supporting and troubleshooting Apple iOS devices. Liaising with vendors regarding hardware, audiovisual and meeting room systems, warranty repairs and equipment procurement.

Supporting meeting room technology, including Microsoft Teams Rooms and AV equipment. Working collaboratively with global IT teams to investigate networking, VPN, firewall and connectivity issues.

Performing basic Active Directory administration and user support. Providing minimal server administration, with broader server infrastructure managed remotely by another IT team. Troubleshooting laptops protected by SecureDoc and other endpoint encryption technologies.

Maintaining a high level of customer service and communicating effectively with both technical and non-technical users. About You

You will be a customer-focused IT professional with strong technical troubleshooting skills and the ability to work confidently both independently and as part of a global IT team. You Will Ideally

Have Strong hands-on experience supporting Windows 11 and Microsoft 365. Experience providing technical support to remote users.

Excellent troubleshooting, problem-solving and customer service skills. Strong communication skills and the ability to explain technical issues to non-technical users. The ability to work independently, prioritise tasks and manage competing demands.

Experience with endpoint management solutions such as Microsoft Intune is highly desirable. Experience supporting Microsoft Teams, Teams Rooms and AV technologies is advantageous.

Experience with endpoint encryption products such as SecureDoc, or similar technologies, is advantageous. Basic Active Directory experience. Experience supporting Apple iOS devices.

A proactive, collaborative approach to working with local and global IT teams. If you are an experienced IT support professional who takes pride in delivering excellent technical support and customer service, we would like to hear from you.