mobility technical support

HR Partners; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Randstad is seeking a Mobility Support professional in Sydney to act as a core contact for mobile fleet operations across smartphones and tablets. You will handle enrolments, factory resets, SIM activations, and troubleshooting to keep frontline staff connected in high-pressure environments.

The role involves maintaining devices, coordinating with telcos, and producing clear technical materials. Strong communication skills and experience with AirWatch/Workspace ONE are required; Australian

Qualifications

• Hands-on technical support for mobile devices, tablets, and mobile OS
• Experience with device provisioning and Google account setup
• MDM administration experience with AirWatch / Workspace ONE
• Strong communication with diverse users under pressure
• Security clearance and background check eligibility (Australian Citizenship/PR)

Responsibilities

• Manage day-to-day mobile device requests, configuration, and hardware triage
• Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
• Coordinate SIM allocations, carrier activations, and service changes with telcos
• Log and resolve incidents in the enterprise ticketing system
• Create process documentation, user guides, and technical support materials

Skills

Mobile device support

MDM administration

Device provisioning

Google account setup

Stakeholder communication

Tools

AirWatch / Workspace ONE

Google Workspace

Microsoft Office 365

Enterprise ITSM ticketing

Job description

Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.

Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services. You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.

• Manage day to day mobile device requests, configuration, and hardware triage
• Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
• Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
• Log and resolve incidents and service requests in the enterprise ticketing system
• Create clear process documentation, user guides, and technical support materials

The Tech Stack & Environment

• Enterprise iOS and Android smart devices and peripherals
• Google Workspace / Google Account management
• Telco carrier portals for bulk SIM management and provisioning
• Microsoft Office 365 and enterprise ITSM ticketing platforms

What You'll Bring

• Proven hands on technical support experience across mobile devices, tablets, and mobile operating systems
• Practical administration experience with AirWatch / Workspace ONE MDM
• Demonstrated background in device provisioning, Google account setup, and carrier SIM activations
• Strong stakeholder communication skills with the ability to support diverse users under pressure
• Australian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearance

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.