Technical Support analyst

TEKsystems; Parramatta; On-site; AUD 90,000 - 130,000; Full time

Job summary

TEKsystems is seeking a seasoned Technical Support Officer – Mobility to support and implement enterprise mobile technologies including smartphones, tablets, data SIM cards, and related services in Parramatta, NSW.

The role covers provisioning, rollout, re-enrolment, troubleshooting, and ongoing device management to ensure secure, reliable mobility within the enterprise environment. Start ASAP; contract until 30 June 2026.

Qualifications

• Experience supporting enterprise mobile technologies and smartphones.
• Hands-on mobile rollout and migration experience.
• Experience with device re-enrolment and factory resets.
• Experience with AirWatch MDM systems.
• Experience supporting mobile phones, tablets and data SIMs.
• Understanding Google account creation and mobile config.
• Experience working in ICT projects and enterprise environments.
• Strong knowledge of mobile technology solutions and support processes.
• Experience using ticketing systems to log incidents and requests.
• Proficiency with Microsoft Office.
• Ability to create technical documentation and guides.

Responsibilities

• Provide technical support for smartphones, tablets, data SIMs and mobile peripherals.
• Assist with mobile device rollout, transfers, re-enrolment and factory resets.
• Ensure mobility tech aligns with enterprise architecture, security and standards.
• Research mobile tech for compatibility with existing environment.
• Administer mobile devices via AirWatch MDM.
• Manage Google account creation and related configurations.
• Arrange activation and deactivation of mobile services.
• Serve as central contact with mobile service providers.
• Engage with internal users at all levels and manage support calls.
• Log and manage tickets in the organisation's ticketing system.
• Contribute to training materials and operational processes.
• Support projects related to mobility tech and services.
• Adhere to information security policies and standards.

Skills

Mobile Device Support

AirWatch MDM

Device Rollout & Configuration

Technical Troubleshooting

Customer & Stakeholder Support

Vendor Coordination

Documentation & Process Management

Planning & Organisation

Job description

• Exposure to complex, mission‑critical environments
• Stability, Challenge & Professional Growth in a Complex Environment
• 6 Months Contract with Strong possibility of extension

• Exposure to complex, mission‑critical environments
• Stability, Challenge & Professional Growth in a Complex Environment
• 6 Months Contract with Strong possibility of extension

About the Organisation

Our client is a large and complex government organisation undertaking a strategic digital workplace optimisation program focused on improving technology services, workforce mobility, and end-user support capabilities. The organisation operates a large enterprise technology environment where secure, reliable, and well-supported mobile solutions are critical to day‑to‑day operations.

About the Role

We are seeking an experienced Technical Support Officer – Mobility to support and implement enterprise mobile technologies including smartphones, tablets, data SIM cards, and associated mobile services.

The role will provide hands‑on technical support across mobile device provisioning, rollout, re‑enrolment, factory resets, service activation and deactivation, troubleshooting, and ongoing device management.

You will work closely with internal users, technology teams, projects, vendors, and mobile service providers to ensure mobility solutions remain reliable, secure, compatible with enterprise architecture, and effectively supported.

Role: Technical Support Officer – Mobility

Location: Parramatta, NSW

Contract: Until 30 June 2026

Start Date: ASAP

Work Rights: Australian Citizens, Australian Permanent Residents, and New Zealand Citizens with a current New Zealand Passport

Key Accountabilities and Outcomes

• Provide technical support for smartphones, tablets, data SIM cards, and mobile peripheral technologies.
• Support mobile device rollout, device transfers, re‑enrolment, and factory reset activities.
• Ensure mobile technologies align with enterprise architecture, security requirements, and operational standards.
• Research and assess mobile technologies for compatibility with the existing technology environment.
• Support and administer mobile devices through AirWatch Mobile Device Management (MDM).
• Support Google Account creation and related mobile configuration requirements.
• Arrange activation and deactivation of mobile phones and data SIM services.
• Act as a central point of contact with mobile service providers.
• Engage with internal customers across different levels, including managing inbound and outbound support calls.
• Liaise with internal business units, project teams, vendors, and external service providers.
• Log and manage enquiries, incidents, and support requests through the relevant ticketing system.
• Troubleshoot mobility issues and implement solutions with minimal disruption to users.
• Contribute to the development of training materials, support documentation, technical guides, and operational processes.
• Support project and program activities relating to mobility technology and services.
• Adhere to information security policies, procedures, and organisational technology standards.

Desired Experience and Capabilities

• Demonstrated experience supporting enterprise mobile technologies and smartphones.
• Hands‑on experience with mobile device rollouts and migration activities.
• Experience performing device re‑enrolment and factory resets.
• Demonstrated experience with AirWatch Mobile Device Management systems.
• Experience supporting mobile phones, tablets, and data SIM cards.
• Understanding of Google Account creation and mobile device configuration.
• Experience working within ICT projects and enterprise technology environments.
• Strong knowledge of mobile technology solutions and associated support processes.
• Experience working with ticketing systems to record and manage incidents and service requests.
• Strong ability to identify technical issues and implement appropriate solutions with minimal service disruption.
• Advanced capability with Microsoft Office.
• Strong ability to create technical documentation, support guides, and operational procedures.

Skills Requirements

• Mobile Device Support – Strong hands‑on experience supporting smartphones, tablets, data SIM cards, and associated mobile technologies.
• AirWatch MDM – Demonstrated experience supporting and managing mobile devices through AirWatch Mobile Device Management.
• Device Rollout & Configuration – Experience with mobile rollout, transfer, re‑enrolment, factory reset, activation, and configuration activities.
• Technical Troubleshooting – Ability to investigate mobile technology issues and implement effective solutions while minimising service disruption.
• Customer & Stakeholder Support – Strong communication skills with the ability to effectively support technical and non‑technical users.
• Vendor Coordination – Experience working with mobile service providers, vendors, project teams, and internal business units.
• Documentation & Process Management – Strong capability developing support guides, procedures, and technical documentation.
• Planning & Organisation – Ability to prioritise competing requests and manage multiple support and project activities.