Mobility Technical Support

Randstad; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Randstad NSW public sector is seeking a Mobility Support Specialist to be the core contact for mobile fleet operations, handling enrolments, configurations and troubleshooting for smartphones and tablets. You will perform bulk deployments, coordinate SIM activations with telcos, log incidents in the ITSM system, and produce clear user guides and technical materials for frontline users.

Required hands-on experience with mobile devices and MDM (AirWatch/Workspace ONE), Google account management,

Qualifications

• Proven hands-on technical support across mobile devices and OS
• Experience with AirWatch / Workspace ONE MDM administration
• Experience provisioning devices and carrier activations
• Strong stakeholder communication under pressure

Responsibilities

• Manage day-to-day mobile device requests, configuration, and hardware triage
• Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
• Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
• Log and resolve incidents and service requests in the enterprise ticketing system
• Create clear process documentation, user guides, and technical support materials

Skills

Mobile device support

MDM administration

Stakeholder communication

Device provisioning

Tools

AirWatch / Workspace ONE

Google Workspace

Enterprise ITSM

Job description

Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.

Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services. You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.

• Manage day to day mobile device requests, configuration, and hardware triage
• Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
• Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
• Log and resolve incidents and service requests in the enterprise ticketing system
• Create clear process documentation, user guides, and technical support materials

The Tech Stack & Environment

• Enterprise iOS and Android smart devices and peripherals
• Google Workspace / Google Account management
• Telco carrier portals for bulk SIM management and provisioning
• Microsoft Office 365 and enterprise ITSM ticketing platforms

What You'll Bring

• Proven hands on technical support experience across mobile devices, tablets, and mobile operating systems
• Practical administration experience with AirWatch / Workspace ONE MDM
• Demonstrated background in device provisioning, Google account setup, and carrier SIM activations
• Strong stakeholder communication skills with the ability to support diverse users under pressure
• Australian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearance

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.