Mobility Support Engineer - Enterprise Devices & Carrier Ops

Randstad Digital; Sydney; On-site; AUD 75,000 - 115,000; Full time

Job summary

Randstad Digital in Sydney, NSW, is seeking a Mobile Device Support Specialist to assist a NSW public sector organisation with mobile fleets across smartphones, tablets, and carrier services. You will handle enrolments, configuration, deployments and troubleshooting to keep operational personnel connected in high-pressure environments.

You will log incidents in the enterprise ticketing system, develop user guides and technical materials, and work with external telcos on SIM activations.

Qualifications

• Hands-on technical support across mobile devices, tablets and operating systems.
• Experience with AirWatch/Workspace ONE MDM administration.
• Provisioning devices, Google account setup and carrier activations.
• Strong stakeholder communication under pressure.
• Australian Citizenship or Permanent Residency with ability to obtain security clearance.

Responsibilities

• Manage day-to-day mobile device requests and configuration.
• Perform bulk deployments, enrolments and factory resets for devices.
• Coordinate SIM allocations and carrier activations with telcos.
• Log and resolve incidents and service requests in the ticketing system.
• Create process documentation, user guides and technical support materials.

Skills

Mobile device support

MDM administration

Google account setup

Stakeholder communication

Tools

AirWatch/Workspace ONE

Google Workspace

Office 365

ITSM ticketing platforms

Job description

Randstad Digital in Sydney, NSW, is seeking a Mobile Device Support Specialist to assist a NSW public sector organisation with mobile fleets across smartphones, tablets, and carrier services. You will handle enrolments, configuration, deployments and troubleshooting to keep operational personnel connected in high-pressure environments.

You will log incidents in the enterprise ticketing system, develop user guides and technical materials, and work with external telcos on SIM activations.