Mission-Critical Service Delivery Leader (Flexible Hours)

Leidos Australia; Canberra; Sur place; AUD 172 000 - 215 000; Plein temps

Avantages offerts par ce poste

Life Days

Headspace access

On-demand courses

Wellbeing spaces

Résumé du poste

Leidos Australia is seeking an experienced Service Delivery Leader to own end-to-end health, reliability and performance of complex production environments. You will lead 50+ technical professionals across service operations and the support desk, shaping strategy, governance and continual improvement with data-driven decisions.

You will provide authoritative advice to program leaders and senior stakeholders, translating technical risk into practical actions while aligning with customer outcomes

Qualifications

• Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments.
• Advanced knowledge of IT service management practices across incident, major incident, problem, change, release, configuration, availability, capacity, continuity and service-level management.
• Experience shaping service strategy, governance, operating standards and improvement roadmaps that deliver measurable operational outcomes.
• Executive-level communication and influencing capability with senior stakeholders.

Responsabilités

• Own the end-to-end health, reliability and operational performance of complex production environments.
• Lead a multidisciplinary team of 50+ technical professionals across service operations and the support desk.
• Shape the service strategy, governance framework and improvement roadmap using data, automation and observability.
• Provide authoritative advice to program leaders and senior customer stakeholders to resolve complex service issues.

Connaissances

Service delivery leadership

IT service management

Executive communication

Governance & oversight

Cross-functional collaboration

Technical infrastructure knowledge

Service metrics & reporting

Strategic planning

Formation

Relevant tertiary qualification

Description du poste

Leidos Australia is seeking an experienced Service Delivery Leader to own end-to-end health, reliability and performance of complex production environments. You will lead 50+ technical professionals across service operations and the support desk, shaping strategy, governance and continual improvement with data-driven decisions.

You will provide authoritative advice to program leaders and senior stakeholders, translating technical risk into practical actions while aligning with customer outcomes