Senior Service Delivery Leader – Mission-Critical IT

Leidos; Sydney; On-site; AUD 246,000 - 307,000; Full time

Benefits offered by this job

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Job summary

Leidos Australia is seeking a senior service delivery leader to own end-to-end health and performance of mission-critical environments. You will guide a 50+ person multidisciplinary team across service operations and the help desk, driving governance, reliability and continual improvement.

You will shape strategy, provide executive-level guidance to program leaders, and translate complex technical risks into actionable decisions.

Qualifications

• Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments.
• Advanced knowledge of IT service management practices across incident, major incident, problem, change, release, configuration, availability, capacity, continuity and service-level management.
• Demonstrated experience shaping service strategy, governance, operating standards and improvement roadmaps that deliver measurable operational outcomes.
• Capability in resolving complex, cross-domain service issues by combining technical evidence, systems thinking, customer impact, operational risk and commercial considerations.
• Broad technical knowledge across enterprise infrastructure, applications, integrations, monitoring and operational support models.
• Experience establishing meaningful service measures and using performance data, trends and operational insights to guide decisions and improvements.
• Executive-level communication and influencing capability, including presenting complex risks, trade-offs and recommendations to senior customer and internal stakeholders.
• Experience leading through influence, coaching experienced practitioners and improving service-management capability across multidisciplinary teams.
• Customer and commercial awareness, sound organisational judgement and the ability to manage competing priorities in a dynamic delivery environment.
• High-quality written communication skills, including preparing concise governance papers, service reports, decision briefs and improvement plans.

Responsibilities

• Own the end-to-end health, reliability and operational performance of complex production and non-production environments.
• Lead a multidisciplinary team of more than 50 technical professionals across service operations and the support desk, setting clear expectations and embedding consistent service-management practices.
• Shape the service strategy, governance framework and continual improvement roadmap using service data, automation, observability and operational insights.
• Provide authoritative advice to program leaders and senior customer stakeholders, translating technical conditions and risks into clear decisions and actions.

Skills

IT service mgmt

Cross-functional leadership

Executive communication

High-availability environments

Operational risk management

Education

Tertiary IT qualification

Job description

Leidos Australia is seeking a senior service delivery leader to own end-to-end health and performance of mission-critical environments. You will guide a 50+ person multidisciplinary team across service operations and the help desk, driving governance, reliability and continual improvement.

You will shape strategy, provide executive-level guidance to program leaders, and translate complex technical risks into actionable decisions.