Membership Growth Leader: Drive Sales & Retention

Fitness First; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Complimentary Platinum Fitness First会员

Anniversary leave and gym membership (

Career pathways in Fitness & Lifestyle

Job summary

Fitness First in Sydney is seeking a motivated Membership Manager to lead a dynamic Member Support Consultant team, driving sales and retention while delivering outstanding member experiences. You’ll lead from the front, welcome new members, and energise the club with a high-performance culture.

We offer a base salary plus uncapped commission with earnings around the $80K+ range, plus a Platinum Fitness First membership and special recognition rewards.

Qualifications

• Proven background in sales and customer service, with a track record of achieving KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required depending on state).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

Skills

Sales experience

Customer service

Team leadership

KPIs

Sales cycle knowledge

CRM reporting tools

Tools

CRM systems

Reporting tools

Job description

Fitness First in Sydney is seeking a motivated Membership Manager to lead a dynamic Member Support Consultant team, driving sales and retention while delivering outstanding member experiences. You’ll lead from the front, welcome new members, and energise the club with a high-performance culture.

We offer a base salary plus uncapped commission with earnings around the $80K+ range, plus a Platinum Fitness First membership and special recognition rewards.