Membership Growth Leader — Uncapped Commission

Fitness First; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave

Gym membership for friends/family

Recognition for Service Awards

Career progression across FLG

Job summary

Fitness First is seeking a Membership Manager in Sydney to lead a high-energy team of Member Support Consultants, driving membership growth and delivering exceptional member experiences.

You will coach, mentor, and motivate staff to meet sales and retention targets while ensuring outstanding service from the moment members enter the club. The role offers leadership opportunities across Fitness & Lifestyle Group.

Qualifications

• Proven background in sales and customer service.
• Strong understanding of the sales cycle and retention strategies.
• Experience leading or mentoring a team.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required depending on state)

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Job description

Fitness First is seeking a Membership Manager in Sydney to lead a high-energy team of Member Support Consultants, driving membership growth and delivering exceptional member experiences.

You will coach, mentor, and motivate staff to meet sales and retention targets while ensuring outstanding service from the moment members enter the club. The role offers leadership opportunities across Fitness & Lifestyle Group.