Membership Growth & Engagement Specialist

Fitness First; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped commission

Platinum Fitness First membership

Anniversary leave

Job summary

Fitness First in Sydney's Eastern Suburbs is seeking a passionate Member Support Consultant in Maroubra. You will be the first point of contact, guiding prospective members through the journey from interest to signup while delivering exceptional service to current members.

In this full-time role, you will meet sales targets, run club tours, present promotions, and help members achieve their fitness goals. A supportive team and clear progression paths await you.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset.
• A gift for communication.
• Drive and goal-focused mindset.
• Customer-focused approach to helping members achieve goals.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals campaigns.
• Generate and convert high-quality sales leads through community outreach and referrals.
• Achieve required number of lead contacts via telephone to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create great member journeys via positive and personalised interactions.
• Respond effectively to enquiries to achieve successful outcomes.
• Open and close the club as per the club roster.
• Actively participate in member retention programs to keep members engaged.
• Make regular service calls to new and existing members to boost results and experiences.

Skills

First Aid & CPR

Problem-solving

Communication

Drive

Teamwork

Customer focus

Job description

Fitness First in Sydney's Eastern Suburbs is seeking a passionate Member Support Consultant in Maroubra. You will be the first point of contact, guiding prospective members through the journey from interest to signup while delivering exceptional service to current members.

In this full-time role, you will meet sales targets, run club tours, present promotions, and help members achieve their fitness goals. A supportive team and clear progression paths await you.