Member Growth & Engagement Specialist

Fitness First; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped commission

Platinum Fitness First membership

Anniversary leave and gym membership

Career progression across FLG Asia Pac

High-energy team environment

Job summary

Fitness First Australia is seeking friendly Member Support Consultants to spark motivation, welcome new members and help people take the first step toward healthier lives. You’ll drive club sales through outreach, lead generation, presentations and tours, while delivering outstanding service that keeps members engaged and returning.

With base salary plus uncapped commission and opportunities for leadership within the Fitness & Lifestyle Group, this role rewards energy, resilience and a

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset - provide solutions that meet member needs.
• A gift for communication - talk to anyone with ease, and inspire action.
• Drive - goal-focused and continuously looking to excel.
• A team player - rally through hard times and celebrate success.
• Customer focused - build rapport with people and help them achieve goals.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities.
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.

Skills

Communication

Problem Solving

Drive

Team Player

Customer Focus

Education

First Aid & CPR certificate

Job description

Fitness First Australia is seeking friendly Member Support Consultants to spark motivation, welcome new members and help people take the first step toward healthier lives. You’ll drive club sales through outreach, lead generation, presentations and tours, while delivering outstanding service that keeps members engaged and returning.

With base salary plus uncapped commission and opportunities for leadership within the Fitness & Lifestyle Group, this role rewards energy, resilience and a