Member Growth & Support Specialist

Fitness First; Sydney; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Platinum membership

Anniversary leave

Friends/family membership

Job summary

Fitness First in Sydney’s Eastern Suburbs is seeking a proactive Member Support Consultant to drive membership growth through community outreach, referrals and engaging conversations. You’ll introduce people to the club, tour facilities and tailor experiences to help members start their fitness journeys.

From first contact to ongoing engagement, you’ll deliver exceptional service, generate high-quality leads and support retention programs with a results-driven mindset and a passion for helping

Qualifications

• Current First Aid & CPR certificate.
• Problem-solving mindset with solutions that meet member needs.
• Gift for communication to inspire action in others.
• Drive - goal-focused and continuously seeking to excel.
• Team player who collaborates through challenges and successes.
• Customer-focused with ability to build rapport across backgrounds.

Responsibilities

• Proactively contribute to club sales budget via promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities.
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey.

Skills

Communication

First Aid & CPR

Problem-solving

Drive

Team player

Customer-focused

Job description

Fitness First in Sydney’s Eastern Suburbs is seeking a proactive Member Support Consultant to drive membership growth through community outreach, referrals and engaging conversations. You’ll introduce people to the club, tour facilities and tailor experiences to help members start their fitness journeys.

From first contact to ongoing engagement, you’ll deliver exceptional service, generate high-quality leads and support retention programs with a results-driven mindset and a passion for helping