Membership Growth & Engagement Specialist

Fitness First; Northern Beaches; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Uncapped commission

Complimentary Platinum Fitness First (

Job summary

Fitness First in Australia is seeking a Member Support Consultant to spark motivation and help new and existing members take action toward their fitness goals. You’ll lead outreach, present club opportunities, and welcome people into the community with exceptional service.

In this role you’ll drive sales through referrals, deliver engaging tours, build strong member journeys, and contribute to retention programs.

Qualifications

• First Aid & CPR certificate is required.
• Strong communication and interpersonal skills.
• Proactive outbound outreach and lead generation.
• Goal-focused with a drive to excel.
• Customer-focused with ability to build rapport.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality sales leads through community outreach and referrals.
• Achieve required number of lead contacts via telephone to maximize sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create great member journeys via positive, personalized interactions.
• Achieve successful outcomes to enquiries.
• Open and close the club as per the roster.
• Be actively involved in member retention programs.
• Regularly service new and existing members to keep them engaged.

Skills

Communication

Customer service

Problem solving

Drive

Team player

Education

First Aid & CPR certificate

Job description

Fitness First in Australia is seeking a Member Support Consultant to spark motivation and help new and existing members take action toward their fitness goals. You’ll lead outreach, present club opportunities, and welcome people into the community with exceptional service.

In this role you’ll drive sales through referrals, deliver engaging tours, build strong member journeys, and contribute to retention programs.