Membership Experience Specialist

Planet Fitness Australia; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

BravoFit in Australia is seeking a customer-focused front desk team member to greet members, manage memberships, and support daily club operations. You will explain the Judgement Free Zone, assist guests, and handle inquiries with a positive, can-do attitude.

Role requires friendly communication, reliability, and the ability to work collaboratively in a fast-paced gym environment. On-site position with opportunities to grow within the BravoFit network.

Qualifications

• Previous customer service experience is advantageous
• Certifications: Certificate 3 in Fitness is advantageous
• Must be currently First Aid and CPR certified and provide a copy or obtain within first three weeks
• Must have WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
• Must have completed a National Police Check certificate within 12 months of application date

Responsibilities

• Greeting and assisting members and guests upon entry and exit
• Monitor club access for members and guests
• Address questions and resolve member complaints
• Explain the Judgement Free Zone (JFZ) principles to members and guests
• Handle information calls and take messages
• Provide club tours to prospective members
• Sell memberships and process membership agreements
• Operate the POS system and manage balances due
• Schedule and coordinate PE @ PF hourly sessions
• Maintain front desk appearance and organize daily routines
• Complete member welcome calls and daily cleaning tasks
• Assist with club housekeeping and restocking supplies
• Support new team members with guidance and training
• Contribute to monthly maintenance of Black Card Spa as assigned

Skills

Excellent phone communication

Follow directions

Independent worker

Upbeat motivating attitude

Punctual and organized

Education

Certificate 3 in Fitness

Job description

BravoFit in Australia is seeking a customer-focused front desk team member to greet members, manage memberships, and support daily club operations. You will explain the Judgement Free Zone, assist guests, and handle inquiries with a positive, can-do attitude.

Role requires friendly communication, reliability, and the ability to work collaboratively in a fast-paced gym environment. On-site position with opportunities to grow within the BravoFit network.