Member Services Associate: Friendly Gym Front Desk & Tours

Planet Fitness; Cumberland; On-site; AUD 42,000 - 54,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, is seeking a friendly Membership Services Representative for the Auburn club. You will greet members, manage the front desk, answer inquiries, and promote our Judgement Free Zone to newcomers in a welcoming, high-energy environment.

This role focuses on delivering exceptional service, processing memberships, guiding tours, and supporting daily operations.

Qualifications

• Current First Aid and CPR certifications; provide copies or obtain within 3 weeks.
• WWC (Working With Children) certificate/number for NSW & VIC; Blue Card QLD or start process.
• National Police Check completed within 12 months of application.

Responsibilities

• Greet and assist members and guests at the front desk.
• Monitor club access for members and guests.
• Answer questions and handle member complaints.
• Explain the Judgement Free Zone to members and guests.
• Answer info calls and take messages.
• Organise club tours and sell memberships.

Skills

Phone / communication

Follow directions

Independent work

Upbeat attitude

Punctual and organized

Education

Certificate 3 in Fitness

Job description

BravoFit, the Australia franchisee of Planet Fitness, is seeking a friendly Membership Services Representative for the Auburn club. You will greet members, manage the front desk, answer inquiries, and promote our Judgement Free Zone to newcomers in a welcoming, high-energy environment.

This role focuses on delivering exceptional service, processing memberships, guiding tours, and supporting daily operations.