Member Experience Specialist at a Judgement Free Gym

Planet Fitness Australia; Maroochydore; On-site; AUD 42,000 - 54,000; Full time

Job summary

BravoFit, the Australia franchise of Planet Fitness, is seeking a friendly front desk associate to support our members and guests at our Maroochydore club. You will greet members, answer questions, sell memberships, and manage the welcome process while representing the Judgement Free Zone ethos.

You will handle memberships, tour the facility, operate the POS, and maintain an organized reception. The role emphasizes customer service, teamwork, punctuality, and the ability to guide newcomers

Qualifications

• Customer service experience is advantageous.
• Certificate 3 in Fitness is advantageous.
• Currently certified in First Aid and CPR; provide certification or obtain within 3 weeks.
• WWC (Working with Children) certificate/number NSW & VIC, Blue Card QLD; proof required.
• National Police Check within 12 months of application date.

Responsibilities

• Greet and farewell members and guests.
• Monitor club access for members and non-members.
• Answer questions and handle member complaints.
• Explain the Judgement Free Zone to all members.
• Answer information calls and take messages.
• Give club tours.
• Sell memberships and enter new members into database.
• Operate the POS and collect balances due.
• Schedule PE @ PF hourly sessions.
• Maintain the customer service front desk.
• Complete member welcome calls.
• Complete daily cleaning zones as assigned by management.
• Complete club walk-arounds.
• Assist with club housekeeping and restocking.
• Open and close procedures.
• Mentor newer team members.
• Complete monthly Black Card Spa maintenance.

Skills

Phone communication

Follow directions

Work independently

Upset attitude

Punctual & organized

Education

Certificate 3 in Fitness

Tools

POS system

Club database software

Job description

BravoFit, the Australia franchise of Planet Fitness, is seeking a friendly front desk associate to support our members and guests at our Maroochydore club. You will greet members, answer questions, sell memberships, and manage the welcome process while representing the Judgement Free Zone ethos.

You will handle memberships, tour the facility, operate the POS, and maintain an organized reception. The role emphasizes customer service, teamwork, punctuality, and the ability to guide newcomers