Membership Services & Front Desk Specialist

Planet Fitness; Maroochydore; On-site; AUD 42,000 - 54,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, is hiring a Membership Services Representative for Maroochydore. You will welcome members, manage front desk, handle enquiries, tours, and help with memberships and bookings.

You will operate the POS system, support daily club operations, maintain cleanliness, and assist new team members. Strong communication, reliability, and a positive, energetic attitude are essential, along with First Aid/CPR and NPC checks when applicable.

Qualifications

• Previous customer service experience is advantageous.
• Certificate III in Fitness is advantageous.
• Must be currently First Aid and CPR certified and provide copy or willing to obtain within 3 weeks.
• WWC (Working With Children) certificate/number NSW & VIC, Blue Card QLD from start date or proof process started.
• NPC certificate within 12 months of application date.

Responsibilities

• Greeting and saying goodbye to all members and guests.
• Monitoring club access to members and non-members.
• Answering questions and handling member complaints.
• Explaining the Judgement Free Zone to all members and non-members.
• Answering info calls and taking messages.
• Giving club tours.
• Selling memberships and completing membership agreements.
• Entering new members into the database.
• Operating the POS system and collecting balances of past due accounts.
• Arranging PE @ PF hourly sessions.
• Maintaining the front desk and daily housekeeping tasks.
• Completing welcome calls for members.
• Daily cleaning zones and club walk-arounds.
• Restocking paper products in locker rooms.
• Begin and end of day procedures.
• Supporting newer team members with questions.

Skills

Phone & communication

Follow directions

Independent work

Upbeat attitude

Punctual & organized

Education

Certificate III in Fitness

First Aid & CPR

WWC certificate

National Police Check

Job description

BravoFit, the Australia franchisee of Planet Fitness, is hiring a Membership Services Representative for Maroochydore. You will welcome members, manage front desk, handle enquiries, tours, and help with memberships and bookings.

You will operate the POS system, support daily club operations, maintain cleanliness, and assist new team members. Strong communication, reliability, and a positive, energetic attitude are essential, along with First Aid/CPR and NPC checks when applicable.