Member Experience Specialist — Front Desk & Membership Sales

Planet Fitness Franchising, LLC.; Auburn; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

BravoFit is seeking a friendly Membership Services Representative for Auburn, NSW. You will greet members, monitor club access, answer questions, process memberships, and handle daily front desk operations at Planet Fitness Australia locations.

Ideal candidates have strong phone and communication skills, the ability to work independently, and a positive, upbeat attitude. First Aid/CPR, WWC, and a National Police Check are required within three weeks of joining.

Qualifications

• Previous customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• Must be currently First Aid and CPR certified and provide certification or willing to obtain within first three weeks.
• Must have your WWC (Working With Children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started.
• Must have completed a National Police Check certificate. NPC must be within 12 months of application date.

Responsibilities

• Greeting and saying goodbye to all members and guests.
• Monitoring club access to members and non-members.
• Answering any questions and handling member complaints.
• Explaining the Judgement Free Zone (JFZ) to all members and non-members.
• Answering information calls over the phone and taking messages.
• Giving club tours.
• Selling memberships, completing membership agreements, and entering new members into the database.
• Operating the Point-of-Sale system and collecting any balances of past due accounts.
• Making appointments for PE @ PF hourly sessions.
• Organizing and maintaining the customer service front desk.
• Completing member welcome calls.
• Completing daily cleaning zones as assigned by management team.
• Completing club walk arounds.
• Assisting with club housekeeping and restocking paper products in locker room.
• Perform beginning of the day and end of the day procedures.
• Making yourself available to newer team members for questions and guidance.
• Completing monthly Black Card Spa maintenance as assigned by management team.

Skills

Phone communication

Follow directions

Independent work

Upbeat attitude

Punctuality

Education

Certificate 3 in Fitness

First Aid & CPR certification

WWC certificate

National Police Check

Tools

POS system

Job description

BravoFit is seeking a friendly Membership Services Representative for Auburn, NSW. You will greet members, monitor club access, answer questions, process memberships, and handle daily front desk operations at Planet Fitness Australia locations.

Ideal candidates have strong phone and communication skills, the ability to work independently, and a positive, upbeat attitude. First Aid/CPR, WWC, and a National Police Check are required within three weeks of joining.