Guest Experience & Membership Advisor

Planet Fitness; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, is seeking a friendly Membership Services Representative at our Prospect location. You will greet members, manage front desk, sell memberships, process sign-ups, and provide exceptional service to guests.

Key duties include answering questions, guiding tours, handling complaints, and maintaining the reception area. The role requires excellent phone communication, reliability, and a customer-first attitude.

Qualifications

• Past customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• Must be currently First Aid and CPR certified and provide certification or obtain within first three weeks.
• Must have WWC (working with children) certificate/number NSW & VIC, Blue Card QLD or proof that process has started.
• NPC Certificate must be within 12 months of application date.

Responsibilities

• Greeting and saying goodbye to all members and guests.
• Monitoring club access to members and non-members.
• Answering questions and handling member complaints.
• Explaining the Judgement Free Zone (JFZ) to all members and non-members.
• Answering information calls over the phone and taking messages.
• Giving club tours.
• Selling memberships, completing membership agreements, and entering new members into the database.
• Operating the Point-of-Sale system and collecting past due balances.
• Scheduling PE @ PF hourly sessions.
• Organising and maintaining the customer service front desk.
• Completing member welcome calls.
• Completing daily cleaning zones as assigned by management.
• Completing club walk-arounds.
• Assisting with housekeeping and restocking paper products in locker room.
• Performing start-of-day and end-of-day procedures.
• Supporting newer team members with questions and guidance.
• Completing monthly Black Card Spa maintenance as assigned by management.

Skills

Phone communication

Follow directions

Independent work

Upbeat attitude

Punctual and organized

Education

Certificate 3 in Fitness

First Aid and CPR certified

WWC certificate / Blue Card process started

National Police Check within 12 months

Job description

BravoFit, the Australia franchisee of Planet Fitness, is seeking a friendly Membership Services Representative at our Prospect location. You will greet members, manage front desk, sell memberships, process sign-ups, and provide exceptional service to guests.

Key duties include answering questions, guiding tours, handling complaints, and maintaining the reception area. The role requires excellent phone communication, reliability, and a customer-first attitude.