Membership Experience Specialist

Teachers Health Group; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive leave benefits

Hybrid working model

Subsidised private health insurance

Discounts on products and services

Generous employee wellbeing program

Easily accessible by public transport

Job summary

Teachers Health is seeking a detailed Membership Support Officer to join our Member Experience team in Brisbane. You’ll process membership changes, support members, and keep policy records accurate while blending administration, customer service and decision-making in a collaborative environment.

The role offers a hybrid working model, attractive leave benefits, and access to a subsidised private health insurance plan. Experience in PHI and member processing is desirable.

Qualifications

• Previous experience in administration, back-office processing, customer service or a similar role.
• Strong attention to detail and a high level of accuracy.
• Ability to analyse information, interpret requirements and determine appropriate next steps.
• Intermediate computer skills, including Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Responsibilities

• Processing a range of membership transactions including cover changes, payment updates, member additions and policy cancellations.
• Reviewing and interpreting member requests to determine the appropriate action and outcome.
• Maintaining accurate member records across multiple systems.
• Responding to member enquiries via email, phone and face-to-face interactions when required.
• Providing clear and accurate information regarding products, services, memberships and policies.
• Working collaboratively with colleagues to manage workloads and meet service standards.
• Building and maintaining knowledge of health insurance products, processes and fund rules.

Skills

Administration

Customer service

Attention to detail

Multi-tasking

Microsoft Office

Job description

Teachers Health is seeking a detailed Membership Support Officer to join our Member Experience team in Brisbane. You’ll process membership changes, support members, and keep policy records accurate while blending administration, customer service and decision-making in a collaborative environment.

The role offers a hybrid working model, attractive leave benefits, and access to a subsidised private health insurance plan. Experience in PHI and member processing is desirable.