Membership Support Officer

Teachers Health Group; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive leave benefits

Hybrid working model

Subsidised private health insurance

Discounts on products and services

Generous employee wellbeing program

Easily accessible by public transport

Job summary

Teachers Health is seeking a detailed Membership Support Officer to join our Member Experience team in Brisbane. You’ll process membership changes, support members, and keep policy records accurate while blending administration, customer service and decision-making in a collaborative environment.

The role offers a hybrid working model, attractive leave benefits, and access to a subsidised private health insurance plan. Experience in PHI and member processing is desirable.

Qualifications

• Previous experience in administration, back-office processing, customer service or a similar role.
• Strong attention to detail and a high level of accuracy.
• Ability to analyse information, interpret requirements and determine appropriate next steps.
• Intermediate computer skills, including Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Responsibilities

• Processing a range of membership transactions including cover changes, payment updates, member additions and policy cancellations.
• Reviewing and interpreting member requests to determine the appropriate action and outcome.
• Maintaining accurate member records across multiple systems.
• Responding to member enquiries via email, phone and face-to-face interactions when required.
• Providing clear and accurate information regarding products, services, memberships and policies.
• Working collaboratively with colleagues to manage workloads and meet service standards.
• Building and maintaining knowledge of health insurance products, processes and fund rules.

Skills

Administration

Customer service

Attention to detail

Multi-tasking

Microsoft Office

Job description

• Subsidised private health insurance and discounts on our products and services

Membership Support Officer

Are you a detail-oriented administrator who enjoys problem-solving and making a real difference behind the scenes? We're looking for a Membership Support Officer to join our Member Experience team, where you'll be responsible for processing membership changes, supporting our members, and ensuring their information is managed accurately and efficiently. This is an ideal opportunity for someone who enjoys a varied role that combines administration, customer service and decision-making, rather than straightforward data entry.

What we have to offer?

We at Teachers Health have a lot to offer.

• Attractive leave benefits
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Membership Support Officer, you'll play a key role in supporting our members by processing membership requests and helping ensure their policies remain accurate and up to date. Working as part of a collaborative team, your responsibilities will include:

• Processing a range of membership transactions including cover changes, payment updates, member additions and policy cancellations.
• Reviewing and interpreting member requests to determine the appropriate action and outcome.
• Maintaining accurate member records across multiple systems.
• Responding to member enquiries via email, phone and face-to-face interactions when required.
• Providing clear and accurate information regarding products, services, memberships and policies.
• Working collaboratively with colleagues to manage workloads and meet service standards.
• Building and maintaining knowledge of health insurance products, processes and fund rules.

What do you need? / What are we looking for?

Essential

• Previous experience in administration, back-office processing, customer service or a similar role.
• Strong attention to detail and a high level of accuracy.
• Ability to analyse information, interpret requirements and determine appropriate next steps.
• Intermediate computer skills, including Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Desirable

• Experience within private health insurance (PHI).
• HAMBS experience.
• Membership processing or claims assessment experience.
• Administration experience within healthcare, hospital or health fund environments.
• Knowledge of health insurance products and services.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]

The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture. We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for 2025-2026.