Member Experience Specialist (Hybrid)

HCF; Sydney; Hybride; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

18 weeks parental leave

Wellness programs

Discounts on cover and partners

Résumé du poste

RT Health is seeking a Member Services Consultant to join our Contact Centre team in Sydney. You will be the first point of contact for members and stakeholders, handling queries about membership, payments and claims over the phone.

This permanent full-time role offers hybrid working in the Sydney CBD. You will deliver outstanding service and ensure a positive experience for members while maintaining knowledge of our products, operations, rules and benefits.

Qualifications

• Experience in a contact centre or similar role.
• Excellent customer service skills.
• Strong written and verbal communication.
• Willingness to learn the Fund's products, operations, rules and benefits.

Responsabilités

• Assist current and potential members in all forms of member communication.
• Liaise with team to resolve inquiries at first point of contact or within one business day.
• Deal with correspondence in a timely and accurate manner.
• Provide a high level of professional customer service.
• Undertake training, development and multi-skilling as required.
• Keep knowledge up to date on health insurance legislation to comply with the code of conduct.
• Develop and maintain knowledge of the fund’s products, operations, services, rules and benefits.

Connaissances

Customer service

Verbal communication

Written communication

Product knowledge

Promotions / upsell

Solution oriented

Description du poste

RT Health is seeking a Member Services Consultant to join our Contact Centre team in Sydney. You will be the first point of contact for members and stakeholders, handling queries about membership, payments and claims over the phone.

This permanent full-time role offers hybrid working in the Sydney CBD. You will deliver outstanding service and ensure a positive experience for members while maintaining knowledge of our products, operations, rules and benefits.