Membership Experience Specialist

Nulsen Disability Services; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Australian College of Rural and Remote Medicine (ACRRM) is seeking a Member Services Officer – Membership to support membership services and activities in Brisbane. You will contribute to a high-performing team, assist colleagues to achieve objectives, and model behaviours that foster a positive, collaborative culture.

The role focuses on processing applications, renewals, member inquiries, and maintaining accurate records across systems.

Qualifications

• Experience in customer service and administrative support.
• Ability to maintain accurate records and data quality.

Responsibilities

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member inquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Supporting member acquisition, engagement, satisfaction and retention initiatives.
• Preparing reports, monitoring member activity and contributing to data audits and quality improvements.
• Identifying opportunities to improve processes, systems and the overall member experience.
• Building and maintaining positive relationships with members, colleagues and internal and external stakeholders.

Skills

Customer service

Administration

Job description

Australian College of Rural and Remote Medicine (ACRRM) is seeking a Member Services Officer – Membership to support membership services and activities in Brisbane. You will contribute to a high-performing team, assist colleagues to achieve objectives, and model behaviours that foster a positive, collaborative culture.

The role focuses on processing applications, renewals, member inquiries, and maintaining accurate records across systems.