Member Success & Sales Concierge

200 Fitness First Australia Pty Limited; Ryde; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

OTE $60,000–$65,000 + super

Complimentary Platinum Fitness First会员

Anniversary leave days

Employee discount program

Parental leave

Job summary

Fitness First Australia is seeking a proactive Member Support Consultant to maximise new member joiners, assist at the reception desk and support retention programs across our NSW and Victoria clubs. The role blends sales, front-desk service and member care to deliver a standout member experience.

Successful candidates will combine sales focus with strong customer service, participate in promotions, and help drive club performance while upholding brand standards and safety compliance.

Qualifications

• Previous experience in a sales environment or a customer centric role.
• Ability to work independently and collaboratively in a team.
• Current First Aid and CPR certificates.
• A current paid WWCC may be required based on your state jurisdiction.

Responsibilities

• Achieve daily minimum performance criteria.
• Maximise lead to sale conversion through high quality leads and community channels.
• Attend to reception duties and greet members with professionalism.
• Maintain and update the sales database and reporting.
• Support proactive and reactive member retention programs.

Skills

Sales experience

Customer service

Job description

Fitness First Australia is seeking a proactive Member Support Consultant to maximise new member joiners, assist at the reception desk and support retention programs across our NSW and Victoria clubs. The role blends sales, front-desk service and member care to deliver a standout member experience.

Successful candidates will combine sales focus with strong customer service, participate in promotions, and help drive club performance while upholding brand standards and safety compliance.