Membership Growth & Wellness Concierge

200 Fitness First Australia Pty Limited; Australia; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rate

Casual loading

Platinum Fitness First membership

Career progression within FLG APAC

Job summary

Fitness First Australia is looking for an energetic Member Support Consultant (MSC) to drive club sales, engage with the community and deliver outstanding member experiences. You’ll turn interest into action, welcome new members, and build strong relationships to promote ongoing engagement across our vibrant clubs.

You’ll be part of a high-energy team, with opportunities for leadership progression within Fitness & Lifestyle Group across the Asia Pacific region.

Qualifications

• Excellent communication skills with the ability to inspire action.
• Problem-solving mindset with solutions for members’ needs.
• Customer-focused with rapport-building across backgrounds.
• Strong teamwork and collaboration abilities.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality sales leads via community outreach.
• Achieve target number of lead contacts by phone to maximise opportunities.
• Provide sales presentations and tours to prospective members.
• Create engaging member journeys through positive, personalised interactions.
• Achieve successful outcomes to enquiries.
• Open and close the club as per the roster.
• Support member retention through ongoing engagement and product recommendations.

Skills

Communication

Problem-solving

Goal-oriented

Team player

Customer-focused

Education

First Aid & CPR certificate

Job description

Fitness First Australia is looking for an energetic Member Support Consultant (MSC) to drive club sales, engage with the community and deliver outstanding member experiences. You’ll turn interest into action, welcome new members, and build strong relationships to promote ongoing engagement across our vibrant clubs.

You’ll be part of a high-energy team, with opportunities for leadership progression within Fitness & Lifestyle Group across the Asia Pacific region.