Membership Growth & Front Desk Consultant

Fitness First; Parramatta; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

OTE 60k-65k per year

Platinum Fitness First membership

Anniversary leave

Employee discounts

Parental leave

Employee Assistance Program

Job summary

Fitness First Australia is seeking a Member Support Consultant to maximise new member joiners, service existing members at the reception desk, and support club member retention. The role blends sales, front-desk duties, and retention activities to foster a positive member experience.

Responsibilities include achieving daily sales targets, presenting to prospects, and maintaining accurate records. The position offers competitive OTE with a base salary and commissions, plus membership benefits.

Qualifications

• Experience in a sales environment or a customer-centric role.
• Ability to work independently and collaboratively in a team.
• Current First Aid and CPR certificates.
• A current paid WWCC may be required based on your state jurisdiction

Responsibilities

• Consistently achieve daily minimum performance criteria.
• Achieve minimum share of the sales budget set monthly by the Line Manager.
• Maximise lead to sale conversion by generating high quality leads and identifying new business opportunities.
• Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Regularly maintain and update the sales database.
• Attend casual leasing sites and strive to meet lead generation targets.
• Ensure data input into the sales system and generate management reports.

Skills

Sales experience

Customer service

Goal oriented

Teamwork

Tools

CRM systems

Job description

Fitness First Australia is seeking a Member Support Consultant to maximise new member joiners, service existing members at the reception desk, and support club member retention. The role blends sales, front-desk duties, and retention activities to foster a positive member experience.

Responsibilities include achieving daily sales targets, presenting to prospects, and maintaining accurate records. The position offers competitive OTE with a base salary and commissions, plus membership benefits.