Member Growth & Support Consultant

Fitness First; Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave

Friend/family gym membership

Recognition for Service Awards

Job summary

Fitness First is seeking a Customer-focused Member Support Consultant in Newtown (full-time). You will spark motivation, drive membership growth, and deliver exceptional service to both new and existing members.

A strong emphasis is placed on outreach, referrals, and creating positive member journeys within a high-energy club environment. Benefits include base salary with uncapped commission and a Platinum Fitness First membership, plus special leave and recognition awards.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset - you can provide solutions that meet the needs of our potential members.
• A gift for communication - you can talk to anyone with ease, and inspire them to take action.
• Drive - you are goal-focused and continuously looking for new ways to excel yourself.
• A team player - you can rally through the hard times and celebrate personal and team success.
• Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities.
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.

Skills

Communication

First Aid & CPR

Problem-solving mindset

Drive

Team player

Customer focused

Job description

Fitness First is seeking a Customer-focused Member Support Consultant in Newtown (full-time). You will spark motivation, drive membership growth, and deliver exceptional service to both new and existing members.

A strong emphasis is placed on outreach, referrals, and creating positive member journeys within a high-energy club environment. Benefits include base salary with uncapped commission and a Platinum Fitness First membership, plus special leave and recognition awards.