Member Growth & Retention Consultant

Fitness First; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Platinum Fitness First membership

Anniversary leave

Gym membership for friends/family

Leadership pathways

Job summary

Fitness First is seeking a motivated Member Support Consultant to join our North Strathfield club. You’ll engage potential members, showcase club facilities, and guide newcomers from inquiry to membership, while supporting ongoing member engagement and retention.

You’ll work in a fast-paced team, delivering exceptional service, building strong member relationships, and helping people start their fitness journey with confidence.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset – you can provide solutions that meet the needs of our potential members
• A gift for communication – you can talk to anyone with ease, and inspire them to take action
• Drive – you are goal-focused and continuously looking for new ways to excel yourself
• A team player – you can rally through the hard times and celebrate personal and team success
• Customer focused – you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

Communication

Problem-solving

Drive

Team player

Customer focus

Job description

Fitness First is seeking a motivated Member Support Consultant to join our North Strathfield club. You’ll engage potential members, showcase club facilities, and guide newcomers from inquiry to membership, while supporting ongoing member engagement and retention.

You’ll work in a fast-paced team, delivering exceptional service, building strong member relationships, and helping people start their fitness journey with confidence.