Member Growth & Engagement Specialist

200 Fitness First Australia Pty Limited; Sutherland Shire Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Platinum membership

Anniversary leave

Friends/family gym membership

Leadership pathways

Job summary

Fitness First Australia is seeking a Member Support Consultant to energise conversations, convert interest into memberships, and drive club sales through proactive outreach.

In this role you’ll present tours, nurture leads, and deliver exceptional service, building lasting member relationships while contributing to growth across FLG's Asia Pacific brands. A dynamic team environment and clear progression opportunities await.

Qualifications

• Current First Aid & CPR certificate.
• Problem-solving mindset with solutions for members.
• Gift for communication and ability to inspire action.
• Drive; goal-focused and continuously seeking growth.
• Team player who rallies through hard times and celebrates success.
• Customer focused with ability to build rapport across backgrounds.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality sales leads through community outreach and referrals.
• Achieve required number of lead contacts via telephone to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create great member journeys via positive and personalised interactions.
• Achieve successful outcomes to enquiries.
• Open and close the club as per roster.
• Be involved in member-retention programs to keep members engaged.
• Make regular service calls to existing members to promote club products and boost results.

Skills

Communication

Sales

Customer service

Teamwork

Goal orientation

Job description

Fitness First Australia is seeking a Member Support Consultant to energise conversations, convert interest into memberships, and drive club sales through proactive outreach.

In this role you’ll present tours, nurture leads, and deliver exceptional service, building lasting member relationships while contributing to growth across FLG's Asia Pacific brands. A dynamic team environment and clear progression opportunities await.