Member Experience & Health Insurance Advisor

HCF; Maroochydore; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Family & Friends day

Flexible leave days

Training provided

Travel & accommodation for training

Resumo da oferta

HCF Maroochydore is looking for a Branch Member Consultant to help members navigate health insurance options and make informed decisions that suit their needs. You will be the friendly face of Australia’s largest not-for-profit health fund, delivering tailored guidance in person.

The role emphasizes building relationships, meeting individual and team targets, and contributing to a supportive, collaborative branch team environment. Training and ongoing coaching are provided.

Qualificações

• Experience in customer service / sales.
• Must be able to build genuine relationships with members.
• Ability to understand member needs and recommend solutions.

Responsabilidades

• Use needs-based selling techniques to recommend tailored health, life and other insurance solutions.
• Build genuine relationships with new and existing members, understanding their individual needs and priorities.
• Deliver exceptional face-to-face service, creating positive and memorable member experiences.
• Identify sales opportunities and work towards individual and team targets while helping members get the most from their cover.
• Respond to member enquiries, resolve issues and provide helpful, solutions-focused support.
• Collaborate with your branch team to achieve shared goals while maintaining accurate membership records and following HCF procedures.

Conhecimentos

Customer service

Sales

Relationship building

Descrição da oferta de emprego

HCF Maroochydore is looking for a Branch Member Consultant to help members navigate health insurance options and make informed decisions that suit their needs. You will be the friendly face of Australia’s largest not-for-profit health fund, delivering tailored guidance in person.

The role emphasizes building relationships, meeting individual and team targets, and contributing to a supportive, collaborative branch team environment. Training and ongoing coaching are provided.