Member Services & Health Insurance Consultant

HCF; Tweed Heads; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training support

Flexible leave days

18 weeks parental leave

Mental health and wellbeing programs

Discounts on HCF products & services

Job summary

HCF Tweed Heads is seeking a Branch Member Consultant to be the face of Australia's largest Not-For-Profit Health Fund. In this full-time role you’ll help members make informed healthcare choices and deliver exceptional service.

Based at the Tweed Heads branch with an initial training week in Sydney, you’ll develop needs-based selling skills, maintain accurate member records, and work with a collaborative team to improve member outcomes.

Qualifications

• Experience in needs-based selling.
• Background in customer service with ability to build rapport quickly.
• Able to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

Responsibilities

• Embrace face-to-face and telephone needs-based selling across our health, life, and other insurance products.
• Resolve members' problems beyond expectations.
• Maintain the accuracy of membership information per policies.

Skills

Needs-based selling

Customer service

IT literacy

Team player

Adaptable

Job description

HCF Tweed Heads is seeking a Branch Member Consultant to be the face of Australia's largest Not-For-Profit Health Fund. In this full-time role you’ll help members make informed healthcare choices and deliver exceptional service.

Based at the Tweed Heads branch with an initial training week in Sydney, you’ll develop needs-based selling skills, maintain accurate member records, and work with a collaborative team to improve member outcomes.