Member Experience Consultant — Healthcare Guidance

The Hospitals Contribution Fund Of Australia Limited; Maroochydore; Vor Ort; AUD 59.000 - 73.000; Vollzeit

Zusammenfassung

The Hospitals Contribution Fund Of Australia Limited (HCF) is seeking a Branch Member Consultant for our Maroochydore branch. This full-time role focuses on guiding members to understand and access our health insurance options with a personalized, needs-based approach.

You will greet members face-to-face and on the phone, build rapport quickly, and work in a collaborative team. Training begins with one week at our Sydney Head Office, with travel and accommodation arranged in advance.

Qualifikationen

• Experience in needs-based selling.
• Proven customer service background.
• Ability to grasp complex computer systems quickly.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices.

Aufgaben

• Embrace face-to-face and phone-based needs-based selling of our health, life, and other insurance products.
• Possibility to broaden business development skills in the local community.
• Resolve members' problems that exceed expectations.
• Maintain accurate membership information per policies and procedures.

Kenntnisse

Needs-based selling

Customer service

Team collaboration

Adaptability

Tools

CRM software

Computer literacy

Jobbeschreibung

The Hospitals Contribution Fund Of Australia Limited (HCF) is seeking a Branch Member Consultant for our Maroochydore branch. This full-time role focuses on guiding members to understand and access our health insurance options with a personalized, needs-based approach.

You will greet members face-to-face and on the phone, build rapport quickly, and work in a collaborative team. Training begins with one week at our Sydney Head Office, with travel and accommodation arranged in advance.