Medical Secretary/Receptionist

Five Star HR; Lane Cove; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Five Star HR is seeking a proactive Medical Secretary/Receptionist for an established private Orthopaedic Practice in Lane Cove. This full-time hybrid role combines weekly onsite clinic days with remote work, plus occasional remote support for the Dubbo clinic.

You will manage day-to-day patient administration, appointment scheduling, and medical billing across Medicare, DVA, Health Funds, and Workers Compensation, using Gentu (Eclipse billing software experience is advantageous).

Qualifications

• Demonstrated administrative or secretarial experience in a medical practice.
• Strong knowledge of medical billing across Medicare, DVA, Health Funds, and Workers Compensation.

Responsibilities

• Handle day-to-day administrative workflows and patient enquiries.
• Coordinate theatre lists and pre- and post-operative bookings.
• Process medical billing and receipting across Medicare, DVA, Health Funds, and Workers Compensation.
• Run onsite clinic days at Lane Cove with a warm, face-to-face reception.
• Provide remote admin support for the Dubbo clinic as required.
• Maintain clear communication with patients, referring GPs, hospitals and facilities.

Skills

Phone manners

Attention to detail

Organisation

Communication skills

Medical billing knowledge

Tools

Gentu

Eclipse billing software

Job description

We are seeking a proactive and experienced Medical Secretary/Receptionist to provide vital administrative support to an established private Orthopaedic Practice that is still in its early stages and growing quickly. This is an opportunity to handle day-to-day patient administration, coordinate clinic sessions, and contribute to the next stage of growth for a high-quality specialist surgical practice.

About the Role

This is a full-time hybrid role with onsite attendance currently one day per week at our Lane Cove rooms (with clinics likely to increase to two days per week onsite) and the remainder of the role performed remotely. The role also includes remote administrative support for our Dubbo clinic, where the specialist attends once or twice a month.

Living locally in or near Lane Cove is ideally preferred to support our growing onsite clinic requirements.

Reporting directly to the Practice Manager, you will work closely alongside the specialist surgeon to ensure patient journeys and clinic days run smoothly.

Key Responsibilities

Handle day-to-day practice administrative workflows, patient enquiries, incoming phones, appointment scheduling, and consulting sessions.

Coordinate theatre lists and pre- and post-operative bookings.

Process medical billing, receipting, reconciliations, and claiming across Medicare, DVA, Health Funds, and Workers Compensation using Gentu (and supporting the implementation of Eclipse billing software).

Run onsite clinic days at Lane Cove, delivering a warm and welcoming face-to-face reception experience for patients.

Provide remote administrative support for the Dubbo clinic sessions as required.

Maintain clear and professional communication with patients, referring GPs, hospitals, and surgical facilities.

About You

Demonstrated administrative or secretarial experience within an Orthopaedic or specialist surgical private practice.

Solid knowledge of medical billing, receipting, reconciliations, and claiming processes across Medicare, DVA, Health Funds, and Workers Compensation.

Experience using Gentu is highly regarded; confidence learning or utilising Eclipse or similar billing platforms is advantageous.

Exceptional phone manner, clear written communication, and strong attention to detail when dealing with patients and medical referrers.

Highly organised and reliable, capable of prioritising tasks efficiently across both onsite clinic days and remote working days.

Ideally based locally in or near Lane Cove, offering ease of travel for onsite consulting days.

Why Apply?

Hybrid Flexibility: Enjoy the balance of working remotely from home and attending onsite weekly clinic sessions at Lane Cove.

Established and Growing Practice: Join a modern, expanding specialist surgical practice offering stability and long-term potential.

Supportive Environment: Work collaboratively with a dedicated Practice Manager and specialist surgeon focused on delivering exceptional patient care.