Medical Secretary / Administrator

The Orthopaedic Clinic; Newcastle; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

4-day work week

Immediate start

Full-time role

Job summary

The Orthopaedic Clinic in Newcastle is seeking a Medical Secretary / Administrator to join our friendly specialist orthopaedic team. This full-time role focuses on delivering exceptional patient care and smooth day-to-day operations.

You will manage patient intake, calls, appointments, billing, rebates, and theatre bookings while supporting clinicians and staff in a fast-paced environment. Immediate start available.

Qualifications

• Minimum 2 years in a private medical practice.
• At least 5 years in administration or secretarial roles.
• Outstanding customer service and communication skills.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Advanced computer skills and ability to learn new software.
• Ability to prioritise tasks and work under pressure.
• Proactive attitude, able to work independently and in a team.

Responsibilities

• Welcoming and assisting patients and visitors.
• Answering and managing incoming phone calls.
• Scheduling and coordinating appointments.
• Billing patients and processing payments.
• Processing Medicare rebates.
• Preparing patient quotes and invoicing.
• Coordinating theatre bookings and daily banking.
• Scanning, filing and maintaining patient records.
• Processing specialist correspondence using AI dictation software.
• General administrative duties to support the practice.

Skills

Customer service

Communication

Time management

Attention to detail

Organization

Computer skills

Independent and team worker

Proactive attitude

Tools

Gentu medical software

Job description

Medical Secretary / Administrator – Specialist Orthopaedic Practice (Full-Time)

Join our friendly, professional and supportive Specialist Orthopaedic team in Newcastle.

We are seeking an experienced and highly organised Medical Secretary / Administrator to join our busy specialist practice on a full-time basis.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering exceptional patient care, and thrives as part of a collaborative team. You'll play a key role in ensuring the smooth day-to-day operation of our practice while providing outstanding service to our patients and clinicians.

About the Role

As the first point of contact for our patients, you'll provide a warm and professional experience while managing a variety of administrative responsibilities, including:

• Welcoming and assisting patients

• Answering and managing incoming phone calls

• Scheduling and coordinating appointments

• Billing patients and processing payments

• Processing Medicare rebates

• Preparing patient quotes

• Coordinating theatre bookings

• Daily banking and reconciliation

• Scanning, filing and maintaining patient records

• Processing specialist correspondence using AI dictation software

• General administrative duties to support the practice

Essential Criteria

To be successful in this role, you will have:

• A minimum of 2 years' experience in a private medical practice

• At least 5 years' administration or secretarial experience

• Outstanding customer service and communication skills

• Excellent organisational and time management skills

• Strong attention to detail and accuracy

• Advanced computer skills and confidence learning new software

• The ability to prioritise competing tasks and work efficiently under pressure

• A proactive attitude with the ability to work independently and as part of a team

Please note: Due to the specialised nature of this role, only applicants who meet the essential criteria will be considered.

Desirable Experience

While not essential, the following will be highly regarded:

• Experience using Gentu medical software

• Previous experience in an orthopaedic specialist practice

• Knowledge of medical terminology, Medicare and private health fund billing

What We Offer

• A full-time position within a well-established and respected specialist practice

• The opportunity to work alongside five experienced orthopaedic surgeons

• A supportive, friendly and collaborative team environment

• A varied and rewarding role with opportunities to further develop your administrative skills

• A 4-day working week with one rostered day off each week (Monday)

• Practice hours: Monday to Friday, 7:30 am – 5:30 pm

• Immediate start available

About Us

At The Orthopaedic Clinic, we are committed to providing exceptional orthopaedic care and delivering an outstanding experience for every patient. Our team values professionalism, teamwork, compassion and continuous improvement.

To learn more about us, please visit www.theorthoclinic.com.au.