Medical Secretary

The Knee Institute; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Modern clinic environment

Competitive remuneration package

Ongoing professional development

Collaborative, respectful team

Supportive workplace culture and work‑

Close to public transport

Job summary

The Knee Institute in Sydney, NSW, is seeking a proactive Medical Secretary to support daily clinical operations at our specialist orthopaedic clinic. You will handle phone calls, scheduling, patient records and correspondence to ensure efficient patient care and clinical excellence.

Join a collaborative team dedicated to exceptional knee care, with modern facilities and opportunities for professional development in orthopaedic medical administration.

Qualifications

• Previous experience as medical secretary or in a healthcare administrative role.
• Familiarity with Genie medical practice software.

Responsibilities

• Answer phone calls and online enquiries with courtesy and professionalism.
• Manage appointment scheduling, clinic calendars and patient confirmations.
• Maintain confidential patient information and medical records in compliance with privacy laws.
• Process referrals and manage medical documentation from external providers.
• Prepare and dispatch correspondence with proper formatting.
• Liaise with hospitals, imaging facilities and other healthcare providers.
• Perform reception duties, billing and invoicing; maintain a welcoming environment for patients.
• Prepare clinical files and documentation for consultations and procedures.
• Work across locations; main site is St Leonards with fortnightly shifts at the inner west location.
• Flexibility with working hours.

Skills

Strong organisational skills

Time management

Attention to detail

Excellent communication

Tools

Genie software

Job description

Unique opportunity for motivated, energetic medical secretaryto join a leading specialist orthopaedic clinic dedicated to providing exceptional care and treatment for knee-related conditions. We pride ourselves on delivering high-quality patient care, innovative treatment options, and a supportive workplace culture. Our team of experienced orthopaedic surgeon and healthcare professionals work together to achieve the best outcomes for our patients. We are committed to maintaining the highest standards of medical practice whilst fostering a collaborative and welcoming environment for our staff.

About the role

We are seeking a detail-oriented and professional Medical Secretary to join our practice in St Leonards, NSW. This is a full-time position administrative role to support our daily clinical operations and ensuring smooth functioning of the practice. As Medical Secretary, you will be the organisational backbone of our clinic, taking phone calls, managing scheduling, correspondence, patient records and supporting our medical team to deliver outstanding patient care. This role is essential to maintaining the efficiency and professionalism of our practice and directly contributes to patient satisfaction and clinical excellence.

Key responsibilities

• Managing appointment scheduling, patient confirmations and clinic calendars to optimise patient flow and resource utilisation
• Handling phone calls and online enquiries/patient communications with courtesy and professionalism
• Managing confidential patient information with discretion and maintaining medical records in compliance with privacy legislation and organisational standards
• Processing referrals and managing medical documentation from external healthcare providers
• Organising proofreading, formatting and electronic dispatch of correspondence
• Liaising with hospitals, diagnostic imaging facilities and other healthcare providers as required
• Reception duties, billing, invoicing and processing and ensuring a welcoming environment for patients
• Preparing clinical files and documentation for consultations and procedures
• Ability to work in multiple locations. Main location being St. Leonards, once a fortnight at our inner west location.
• Flexibility with working hours

What we're looking for

• Previous experience working as a medical secretary or in a similar medical administrative role within a healthcare setting is essential.
• Familiarity with medical practice software (Genie) is essential
• Strong organisational and time management skills with the ability to multitask and prioritise competing demands
• Ability to work accurately with detailed medical information and maintain meticulous records
• Excellent written and verbal communication skills
• Friendly, professional demeanour with strong interpersonal skills and patient-focused attitude
• Reliable, punctual and committed to maintaining high standards of service delivery

What we offer

We are committed to providing our employees with a supportive and rewarding workplace. We offer:

• A modern clinic environment with current technology and systems
• Competitive remuneration package commensurate with experience and qualifications
• Ongoing professional development opportunities within the healthcare sector
• A collaborative and respectful team environment with experienced medical professionals
• Supportive workplace culture that values work-life balance
• Opportunities to develop skills in orthopaedic medical administration
• Close to public transport. (Parking space can be discussed if needed.)