Medical Receptionist & Patient Experience Lead

Qualitas Healthcare - Employees; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Doctors @ Nerang is seeking a highly organized Medical Receptionist to be the first point of contact for patients. You will greet patients, schedule appointments, manage calls, maintain records, and provide outstanding customer service in a friendly clinic environment.

The role requires strong communication, attention to detail and the ability to multitask in a fast-paced medical setting, with a focus on confidentiality and teamwork.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to multi-task in a fast-paced medical environment.
• Experience as a Medical Receptionist or basic knowledge of medical terminology preferred.
• Proficient with computer skills (MS Office).
• Strong interpersonal skills and ability to maintain confidentiality.

Responsibilities

• Greet patients warmly and ensure they feel comfortable during visits.
• Schedule appointments and manage busy phone lines and inquiries.
• Maintain patient records accurately.
• Financial management including accounts collection and arrears.
• Keep reception area clean, organized and manage stock where applicable.
• Collaborate with medical staff on appointment schedule changes or urgent needs.
• Manage incoming and outgoing mail and documents efficiently.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Medical terminology

Interpersonal skills

Confidentiality

Tools

MS Office Suite

Job description

Doctors @ Nerang is seeking a highly organized Medical Receptionist to be the first point of contact for patients. You will greet patients, schedule appointments, manage calls, maintain records, and provide outstanding customer service in a friendly clinic environment.

The role requires strong communication, attention to detail and the ability to multitask in a fast-paced medical setting, with a focus on confidentiality and teamwork.