Patient-Focused Medical Receptionist: Front Desk & Scheduling

Canberra Region Neurology and Pain Centre and Day Hospital; Australian Capital Territory; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Friendly and professional work env

Job summary

Canberra Region Neurology and Pain Centre and Day Hospital – Phillip ACT is seeking an experienced Medical Receptionist to join our team. This full-time role is ideal for someone who is organized, compassionate, and capable of managing a busy front desk.

You will be the first point of contact for patients, handling scheduling, records, billing, and communications while supporting daily operations in a dynamic clinical environment.

Qualifications

• Minimum of 1–2 years of medical reception experience.
• Prior experience as a medical receptionist.
• Knowledge of Genie medical practice software.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Greet and assist patients with a welcoming attitude.
• Schedule appointments and manage patient records accurately.
• Process billing and handle payments.
• Answer phone inquiries and manage communications efficiently.
• Assist in administrative tasks to support the practice's daily operations.

Skills

Communication

Customer service

Multitasking

Organizational skills

Tools

Genie medical practice software

Job description

Canberra Region Neurology and Pain Centre and Day Hospital – Phillip ACT is seeking an experienced Medical Receptionist to join our team. This full-time role is ideal for someone who is organized, compassionate, and capable of managing a busy front desk.

You will be the first point of contact for patients, handling scheduling, records, billing, and communications while supporting daily operations in a dynamic clinical environment.