Medical Receptionist

NDSR Medical Services Pty Ltd; Gympie Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

NDSR Medical Services Pty Ltd – Gympie QLD is seeking a Medical Receptionist to provide friendly, professional reception and administrative support, ensuring the smooth day-to-day operation of the medical centre and a welcoming, patient-focused environment.

The role is Monday to Friday, 8:30am–5pm, with duties including greeting patients, managing calls and appointments, registering new patients, handling billing and Medicare claims, maintaining records, and supporting clinicians while upholding

Qualifications

• Excellent communication and customer service.
• Strong organisational skills and attention to detail.
• Good computer skills and ability to learn new systems.
• Professional, friendly and compassionate manner.
• Ability to work independently and as part of a team.
• Commitment to patient confidentiality and privacy.
• Familiarity with Best Practice software and Medicare billing.
• Understanding of general practice operations.

Responsibilities

• Welcome patients and manage telephone calls and enquiries.
• Schedule and manage patient appointments.
• Register new patients and maintain accurate medical records.
• Process patient billing, payments and Medicare claims.
• Manage patient recalls, reminders and correspondence.
• Assist doctors and nurses with administrative tasks.
• Maintain patient confidentiality and comply with privacy requirements.
• Follow practice policies, procedures and infection control requirements.
• Support the establishment and ongoing operation of the new medical centre.
• Work collaboratively with the Practice Manager and clinical team.

Skills

Communication

Organisation

Computer skills

Patient confidentiality

Tools

Best Practice software

Medicare billing

Job description

NDSR Medical Services Pty Ltd – Gympie QLD

The Medical Receptionist is responsible for providing friendly, professional reception and administrative support to ensure the smooth day-to-day operation of the medical centre. As the first point of contact for patients, this role is essential in creating a welcoming, efficient and patient-focused environment.

This role is Monday - Friday 8:30am - 5pm

Key responsibilities

• Welcome patients and manage telephone calls and enquiries.
• Schedule and manage patient appointments.
• Register new patients and maintain accurate medical records.
• Process patient billing, payments and Medicare claims.
• Manage patient recalls, reminders and correspondence.
• Assist doctors and nurses with administrative tasks.
• Maintain patient confidentiality and comply with privacy requirements.
• Follow practice policies, procedures and infection control requirements.
• Support the establishment and ongoing operation of the new medical centre.
• Work collaboratively with the Practice Manager and clinical team.

About you

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Good computer skills and ability to learn new systems.
• Professional, friendly and compassionate manner.
• Ability to work independently and as part of a team.
• Commitment to patient confidentiality and privacy.
• Previous medical reception or healthcare administration experience (desirable).
• Familiarity with Best Practice software and Medicare billing (desirable).
• Understanding of general practice operations (desirable).