Medical Receptionist & Patient Services Coordinator

Doctors&Co; Mittagong; On-site; AUD 30,000 - 41,000; Part time

Job summary

Doctors and Co. seeks a friendly Medical Receptionist for Mittagong Doctors. You will be at the front desk greeting patients, taking co-pays, processing paperwork and scheduling appointments in a busy clinic.

You will manage confidential records, assist with invoicing and liaise with doctors and staff to ensure a smooth patient experience. Prior reception experience in a medical practice is preferred and relevant certifications are required.

Qualifications

• Experience as a Medical Receptionist in a medical practice is required.
• Experience with medical software (BEST PRACTICE/MEDICAL DIRECTOR) is essential.
• Strong organisational and problem solving skills are needed.
• Ability to work in a fast-paced environment with multitasking is required.
• Excellent communication with internal and external stakeholders is expected.
• Commitment to quality patient service and confidentiality is essential.
• Current Police Check, Working with Children clearance and First Aid/ CPR are required.

Responsibilities

• Open and close clinic as per procedure.
• Greet patients and callers professionally.
• Book and manage appointments.
• Handle patient payments (cash, EFTPOS, direct bill).
• Maintain accurate medical records and confidentiality.
• Invoice Medicare and private health funds where applicable.
• Coordinate with doctors, hospital staff and pharmacies.
• Keep reception and patient areas tidy and welcoming.
• Support day-to-day operations of the medical centre.

Skills

Teamwork

Med software

Organisational

Multitasking

Communication

Customer service

Receptionist experience

Tools

Best Practice/Medical Director

Job description

Doctors and Co. seeks a friendly Medical Receptionist for Mittagong Doctors. You will be at the front desk greeting patients, taking co-pays, processing paperwork and scheduling appointments in a busy clinic.

You will manage confidential records, assist with invoicing and liaise with doctors and staff to ensure a smooth patient experience. Prior reception experience in a medical practice is preferred and relevant certifications are required.