Medical Receptionist- Nerang

Qualitas Healthcare - Employees; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Doctors @ Nerang is seeking a highly organized Medical Receptionist to be the first point of contact for patients. You will greet patients, schedule appointments, manage calls, maintain records, and provide outstanding customer service in a friendly clinic environment.

The role requires strong communication, attention to detail and the ability to multitask in a fast-paced medical setting, with a focus on confidentiality and teamwork.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to multi-task in a fast-paced medical environment.
• Experience as a Medical Receptionist or basic knowledge of medical terminology preferred.
• Proficient with computer skills (MS Office).
• Strong interpersonal skills and ability to maintain confidentiality.

Responsibilities

• Greet patients warmly and ensure they feel comfortable during visits.
• Schedule appointments and manage busy phone lines and inquiries.
• Maintain patient records accurately.
• Financial management including accounts collection and arrears.
• Keep reception area clean, organized and manage stock where applicable.
• Collaborate with medical staff on appointment schedule changes or urgent needs.
• Manage incoming and outgoing mail and documents efficiently.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Medical terminology

Interpersonal skills

Confidentiality

Tools

MS Office Suite

Job description

We are seeking a highly organized, mature and friendly individual to join Doctors @ Nerang as a Medical Receptionist. A committed approach with a warm smile and genuine care factor is essential in providing an exceptional circle of patient care, while simultaneously maintaining a pleasant, yet highly functional team environment.

As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient. Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multi-task effectively in a fast-paced medical environment.

Skills:

• A fast learner with excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks simultaneously
• Experience as a Medical Receptionist and/or basic knowledge of medical terminology is preferred
• Must be proficient with computer skills (MS Office Suite)
• Exceptional interpersonal skills
• Ability to maintain confidentiality

Responsibilities:

• Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit
• Schedule appointments accurately, manage busy phones and inquiries appropriately
• Management of patient records
• Financial management - accounts collection and arrears
• Maintain cleanliness and organization of reception area and practice, include stock control management
• Collaborate with medical staff and/or other team members regarding any changes in appointment schedules or urgent patient needs
• Manage incoming/outgoing mail efficiently including sorting correspondence/documents