Medical Receptionist/ Call Centre Agent

I-Med; Sydney; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Fitness passport

Discounted scans and services

Career development

Job summary

I-MED Radiology is seeking a Medical Receptionist and Contact Centre Agent for our Marsden Park clinic, with support for Castle Hill as needed. Roles available full-time or part-time, with shifts Mon-Fri 8.00am-5.00pm.

You will be the first point of contact, greeting patients, checking in, answering calls and emails, and guiding preparation for scans while ensuring smooth patient flow across clinics.

Qualifications

• Previous radiology reception experience would be an advantage.
• Demonstrates exceptional attention to detail.
• Maintains a high level of accuracy in a fast-paced environment.
• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.

Responsibilities

• Greet patients warmly and assist with check-in procedures.
• Answer emails and phone calls promptly and handle inquiries professionally.
• Advise patients on preparation prior to relevant scans.
• Handle billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborate with clerical and technical staff, radiologists, and referrers.

Job description

Join our team as a Medical Receptionist and Contact Centre Agent (Dual Role). This role is primarily based at our Marsden Park clinic and will provide assistance to our Castle Hill clinic as needed. We are open to full-time or part-time arrangements, with shifts available from Monday to Friday between 8.00am-5.00pm.

Role Overview

As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.

Your responsibilities will include:

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.

What we’re looking for

• Previous radiology experience would be an advantage.
• Demonstrates exceptional attention to detail.
• Maintains a high level of accuracy in a fast-paced environment.
• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.
• Ability to perform shifts at all clinics as needed.

What we can offer you

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• Discounted and bulk billed scans and services for you and your family

Learning and development

• Comprehensive training to help you put your best foot forward in the role
• Career opportunities across our diverse Network

Workplace Experience

• Collaborative and inclusive team
• Free parking onsite and a quick walk to trains/buses
• Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.