Medical Receptionist & Contact Centre Agent (FT/PT)

I-Med; Sydney; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Fitness passport

Discounted scans and services

Career development

Job summary

I-MED Radiology is seeking a Medical Receptionist and Contact Centre Agent for our Marsden Park clinic, with support for Castle Hill as needed. Roles available full-time or part-time, with shifts Mon-Fri 8.00am-5.00pm.

You will be the first point of contact, greeting patients, checking in, answering calls and emails, and guiding preparation for scans while ensuring smooth patient flow across clinics.

Qualifications

• Previous radiology reception experience would be an advantage.
• Demonstrates exceptional attention to detail.
• Maintains a high level of accuracy in a fast-paced environment.
• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.

Responsibilities

• Greet patients warmly and assist with check-in procedures.
• Answer emails and phone calls promptly and handle inquiries professionally.
• Advise patients on preparation prior to relevant scans.
• Handle billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborate with clerical and technical staff, radiologists, and referrers.

Job description

I-MED Radiology is seeking a Medical Receptionist and Contact Centre Agent for our Marsden Park clinic, with support for Castle Hill as needed. Roles available full-time or part-time, with shifts Mon-Fri 8.00am-5.00pm.

You will be the first point of contact, greeting patients, checking in, answering calls and emails, and guiding preparation for scans while ensuring smooth patient flow across clinics.