Medical Receptionist

Narooma; Sydney, Campbelltown; Hybrid; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Fitness passport

Discounted scans

Bulk billed scans

Job summary

I-MED Radiology is seeking a Medical Receptionist and Contact Centre Agent to join our teams across Narellan, Gregory Hills, Leppington and Campbelltown clinics. This dual-role, full-time position runs Monday to Friday from 7:45am to 5:15pm, with a focus on delivering friendly, efficient patient service and accurate administrative support.

You will greet patients, manage check-in, handle inquiries by phone and email, and coordinate billing for private, Medicare, workers compensation and DVA.

Qualifications

• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.
• Ability to perform shifts at all clinics as needed.

Responsibilities

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures - private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.
• Contact centre shifts are rostered at our Campbelltown clinics.

Job description

Description

We are currently seeking a Medical Receptionist and Contact Centre Agent (Dual Role) to join our teams across our Narellan, Gregory Hills, Leppington and Campbelltown clinics. The role is a full-time position working Monday to Friday with shifts between 7:45am-5:15pm.

Role Overview

As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.

Your responsibilities will include

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures - private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.
• Contact centre shifts are rostered at our Campbelltown clinics.

What we’re looking for

• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.
• Ability to perform shifts at all clinics as needed.

What we can offer you

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• Discounted and bulk billed scans and services for you and your family

Learning and development

• Comprehensive training to help you put your best foot forward in the role
• Career opportunities across our diverse Network

Workplace Experience

• Collaborative and inclusive team
• Free parking onsite and a quick walk to trains/buses
• Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.