Medical Receptionist/ Call Centre Agent

I-MED Radiology Network; Sydney; Presencial; AUD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fitness passport

Management that values wellbeing

Discounted scans for you and family

Bulk billed scans

Free onsite parking

Descripción de la vacante

I-MED Radiology Network is seeking a Medical Receptionist and Contact Centre Agent for our Marsden Park clinic, with coverage for Castle Hill as needed. The role supports patient check-in, inquiries, and billing across private, Medicare, workers compensation, and DVA.

Roles can be full-time or part-time, with shifts 8:00am–5:00pm, Monday to Friday. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage appointments across multiple clinics.

Formación

• Previous radiology experience is an advantage.
• High attention to detail and accuracy.
• Clear verbal and written communication skills.
• Strong organisation to manage appointments.
• Ability to work across multiple screens and systems.
• Willingness to work shifts across clinics as required.

Responsabilidades

• Greeting patients and assisting with check-in.
• Answering emails and phone calls promptly.
• Informing patients about scan preparation.
• Billing procedures for private, Medicare, workers comp, and DVA.
• Collaborating with staff, radiologists and referrers.

Conocimientos

Customer service

Radiology experience

Attention to detail

Multi-screen proficiency

Communication skills

Organisation

Shift flexibility

Billing knowledge

Descripción del empleo

Join our team as a Medical Receptionist and Contact Centre Agent (Dual Role). This role is primarily based at our Marsden Park clinic and will provide assistance to our Castle Hill clinic as needed. We are open tofull-time or part-timearrangements,with shifts available from Monday to Friday between 8.00am-5.00pm.

Role Overview:

As aMedical Receptionist and Contact Centre Agent,you will be the first point of contact for our patients.

Your responsibilities will include:

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.

What we’re looking for:

• Previous radiology experience would be an advantage.
• Demonstrates exceptional attention to detail.
• Maintains a high level of accuracy in a fast-paced environment.
• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.
• Ability to perform shifts at all clinics as needed.

What we can offer you:

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• Discounted and bulk billed scans and services for you and your family

Learning and development

• Comprehensive training to help you put your best foot forward in the role
• Career opportunities across our diverse Network

Workplace Experience

• Collaborative and inclusive team
• Free parking onsite and a quick walk to trains/buses
• Lots of uniform options to suit your preferences at no cost to you with annual top ups
• Industry-competitive salary and benefits package

With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.