Medical Receptionist

SCR South Coast Radiology; Warrnambool; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Strong Team Culture

Comprehensive Training

Expert Team

Full Uniform Provided

Recognition Programs

Corporate Benefits

Fitness Passport

Employee Benefits

Career Development

Job summary

SCR South Coast Radiology in Warrnambool VIC is seeking a Full-Time Medical Receptionist to welcome patients, referrers and staff. You will answer calls, schedule appointments using Visage RIS, and help run the front desk with a focus on accuracy and courtesy.

This role requires strong computer skills, a friendly demeanor, and the ability to communicate clearly about prep instructions, costs and requirements. Join a supportive team and contribute to top-quality imaging services.

Qualifications

• Customer facing experience is a plus.
• Willingness to learn medical imaging terminology.
• Advanced computer and keyboard skills are required.
• Deliver excellent, consistent customer service to patients and referrers.
• Show care, compassion and empathy to patients.
• Ability to optimise appointment slots with analytical thinking.
• Stay organized and meet team KPIs.
• Maintain a positive, can-do attitude to build rapport.

Responsibilities

• Answering calls as the friendly, professional voice of the clinic.
• Scheduling using Visage RIS system to manage appointments.
• Maximise efficiency and keep clinic operations running smoothly.
• Process patient referrals from multi-disciplinary teams.
• Provide patient preparation details, costs and requirements.

Skills

Customer Focus

Willingness to Learn

Tech Savvy

Service Excellence

People Skills

Problem-Solving

Time Management

Positive Attitude

Tools

Visage RIS

Job description

SCR South Coast Radiology – Warrnambool VIC

ABOUT US

Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

ABOUT THE ROLE

Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

What You'll Be Doing

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the- art RIS system - Visage
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Referrals: Action patient referrals from multi-disciplinary teams
• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.

This is a Full-Time role working Monday to Friday.

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Full Uniform Provided: Look professional with our provided uniforms.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000+ fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

What You Bring

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.