Medical Receptionist

SCR South Coast Radiology; Geelong; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Full Uniform Provided

Corporate Benefits

Fitness Passport

Employee Benefits

Career Development

Job summary

Lake Imaging is looking for Full Time Medical Receptionists to support Geelong region clinics as the face of our organisation, delivering high standards of service to patients, referrers and the community. You will answer calls, schedule appointments using the Visage RIS system, manage referrals, and communicate preparation and costs to patients to ensure smooth visits.

Join a supportive team with comprehensive training and opportunities for career development within Integral Diagnostics IDX

Qualifications

• Experience in customer-facing role is desirable.
• Willingness to learn medical imaging terminology.
• Comfort with using computer systems and keyboard skills.

Responsibilities

• Answer calls with professional, friendly service.
• Schedule appointments using the Visage RIS system.
• Maximise efficiency by managing appointments.
• Process referrals from multi-disciplinary teams.
• Communicate preparation, costing estimates and requirements to patients.

Skills

Customer focus

Willingness to learn

Tech savviness

Service excellence

People skills

Problem solving

Time management

Positive attitude

Tools

Visage (RIS)

Job description

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role

Working as part of a team and being the face of our organisation, we are seeking Full Time Medical Receptionists to work across our Geelong Region Clinics as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

What You’ll Be Doing

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the-art RIS system - Visage
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Referrals: Action patient referrals from multi-disciplinary teams
• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.

Why You’ll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Work-Life Balance: Enjoy living and working on the beautiful Geelong coast.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Full Uniform Provided: Look professional with our provided uniforms.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000+ fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

What You Bring

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.