Medical Receptionist

South Coast Radiology; Warrnambool; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Fitness Passport

Paid Parental Leave

Employee Discounts

Recognition Programs

Career Advancement

Work-Life Balance

Free parking

Job summary

Lake Imaging Warrnambool clinic is seeking a Full-Time Medical Receptionist to be the face of our service. You will greet patients and referrers, answer calls, schedule appointments using Visage RIS, and help ensure efficient, smooth operations across the front desk.

You will communicate clearly about patient preparation, costs and requirements, support a collaborative team, and contribute to a friendly, inclusive culture backed by IDX Group benefits.

Qualifications

• Previous experience in a customer-facing reception role preferred.
• Good computer literacy and ability to use hospital RIS systems.
• Excellent communication with patients and referrers.

Responsibilities

• Answering calls with a friendly, professional voice.
• Scheduling appointments using Visage RIS.
• Managing appointments to keep operations smooth.
• Processing referrals from multi-disciplinary teams.
• Explaining patient prep, costs, and requirements.

Skills

Customer Focus

Time Management

Tech Savvy

People Skills

Problem-Solving

Positive Attitude

Willingness to Learn

Tools

Visage RIS

Job description

**ABOUT US** **** Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.**ABOUT THE ROLE** Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community. What You'll Be Doing * Answering Calls: Be the friendly, professional voice that patients and referrers hear.* Scheduling: Use our state-of-the-art RIS system - Visage* Maximising Efficiency: Keep things running smoothly by managing appointments.* Referrals: Action patient referrals from multi-disciplinary teams* Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.* This is a Full-Time role working Monday to Friday.**Why You'll Love It Here *** Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.* Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.* Expert Team: Learn from an experienced team willing to share their knowledge.* Full Uniform Provided: Look professional with our provided uniforms.* Recognition Programs: Enjoy staff recognition programs and awards.* Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.* Fitness Passport: Access over 1000+ fitness locations nationwide.* Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.* Career Development: Explore fantastic opportunities to further your career with Lake Imaging.**What You Bring *** Customer Focus: Experience in a customer-facing role is a plus!* Willingness to Learn: Ready to dive into medical imaging terminology.* Tech Savvy: Advanced computer and keyboard skills are a must.* Service Excellence: Deliver exceptional customer service every time.* People Skills: Show care, compassion, and empathy to our patients.* Problem-Solving: Optimise appointment slots with your analytical skills.* Time Management: Stay organized and meet team KPI's.* Positive Attitude: A \"can-do\" attitude that builds rapport with patients, staff, and professionals easily.**Interested?** Simply submit your resume by selecting APPLY.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply*.****Building a healthier world, by delivering the best health outcomes one patient at a time.***# **About Us :**Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services speciality centres in Melbourne north and west, as well as in St John of God private hospitals and community-based clinics in Ballarat, Geelong and Warrnambool on the surf coast.# **Benefits, Culture and Well-Being!****Competitive Salary****:** Attractive salary with annual reviews to recognize your contributions.**Paid Parental Leave****:** Additional leave to support new parents.**Fitness Passport:** Access to over 1000 locations nationwide to support your fitness goals.**Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.**Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms.**Referral Bonuses:** Financial incentives for referring great talent to our team.**Career Advancement:** Opportunities for career growth and succession planning within an innovative company.**Work-Life Balance:** Flexible work options for full-time or part-time roles.**Community and Social Events:** Engage in a supportive workplace with free parking and great social events.